Refunds and Cancellations

Refund/Cancellation Policy for Key-Whitman Eye Center Online Payment Services

Welcome and thank you for visiting the Key-Whitman Eye Center online Bill Payment service. Through this service you can make payments on-line, all in a secure environment and from the comfort of your home, office, or any other location where Internet access is available. Online Payments can be made by debit or credit card.

We do not grant refunds from this website online payment service. We do not grant cancellations from this website online payment service. Refunds and Cancellations are not accepted at this web entrance link. Should you have questions or concerns regarding this policy please call us at (855) 600-7296 or contact us by writing to:

Key-Whitman Eye Center
Attn: Patient Billing
11442 N. Central Expressway
Dallas, Texas 75243

This policy describes the way we process a Refund to your account. You are accepting this policy by entering this secured site. We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it. In addition, if the revised version includes a substantial change, we will provide you with 30 days’ prior notice by posting notice of the change on the "Policy Updates" page of our website. We last modified this Policy on (December 1, 2010)

Reimbursement Overpayment Refund Process and Information
While Key-Whitman Eye Center makes all reasonable efforts to estimate the patient’s out of pocket or co-payment due at the time of service, occasionally overpayments may occur. If Key-Whitman Eye Center becomes aware of an overpayment or mistake in payment (either through the Key-Whitman Eye Center's discovery, or by notification by the patient, The Key-Whitman Eye Center will process this overpayment either back to the patient or to the insurance, whichever is indicated. Refunds are processed every thirty days. Please let us know if you have an urgency for reimbursement.

Refund per Written Request
If an overpayment is indicated and you would like to request a refund in writing, please send a letter of explanation, including the patient’s name, date of birth and date of service and request for overpayment to:

Key-Whitman Eye Center
Attn: Patient Billing
11442 N. Central Expressway
Dallas, Texas 75243

Also, discovery of overpayments or questions regarding a balance may be addressed by calling Key-Whitman Eye Center at (855) 600-7296.

  • Certified

    As a team of Board Certified Specialists, we are the qualified surgeons you can rely on to handle your procedure.

  • Experienced

    Our professionals have been devoted to serving the Dallas/ Fort Worth Metroplex for more than 50 years.

  • Advanced

    Our surgeons utilize only the most state-of-the-art equipment and techniques, all which are approved by the FDA.

  • Dedicated

    We are passionate about providing a lifetime of high quality, specialized eye care to meet our patients' needs.

  • Welcoming

    Our patients are our top priority, and every person who walks through our doors is treated with respect and care.

  • Award-Winning

    As a highly rated facility, our list of honors includes the Angie's List Super Service Award in Eye Care – Ophthalmology.