Patients Rights & Responsibilities
- Patients undergoing surgical procedures in the Key-Whitman Surgery Center
have the right to be treated with all due respect, consideration, and
dignity. Patients shall be provided appropriate privacy.
- The patient has the right to be free from all forms of abuse or harassment.
Patients have the right to confidentiality. Confidentiality of records
of all treatment/procedures performed in the Key-Whitman Surgery Center
is the right of each patient. Except as required by law, no patient’s
medical information will be disclosed to any source without prior legal
authorization for approval or refusal from the patient or the patient’s
- Patients have the right to expect proper information. To the best of the
knowledge of the Key- Whitman Surgery Center medical staff, all information
concerning the patient’s diagnosis, treatment, and prognosis will
be provided to the patient. When concern for a patient’s health
makes it inadvisable to give such information to the patient, such information
is made available to an individual designated by the patient or to a legally
- Key-Whitman Surgery Center patients are given the opportunity and are encouraged
to participate actively in the decision-making process concerning their
need for medical and surgical care. Language barriers are dealt with on
case by case basis through interpreters provided for the patient, language
line, and resources available.
- Patients have the right to expect all procedures and treatments be explained,
and the informed consent provided for each surgical procedure be explained
prior to being signed by the patient, or patient’s legal guardian,
and witnessed. Patients are given ample time for discussion and/or questions
of the medical staff regarding their treatment. Postoperative instructions
are provided, and complication and/or consequences if pre-op and post-op
instructions are not followed completely, are discussed with each patient
and/or his legal guardian.
- Patients have a right to request information regarding advanced directives
or present their own advanced directive. The patient has a right to the
Key-Whitman Surgery Center policy regarding advanced directives. It is
our policy that the advanced directive will be taken to the Medical Director
and after discussion, the Medical Director will explain that we do not
follow advanced directives in our surgery center. A copy of the directive
will be placed in the patient’s chart, but it will be ignored. A
patient receiving treatment here will always be given emergency, life
saving measures if necessary and/or transferred to a hospital with the
- All patients of the Key-Whitman Surgery Center have the right to address
their physician and/or Key-Whitman Surgery Center administrator should
any problems or questions arise relating to the medical-nursing care provided
and/or subsequent billing for services rendered, without compromise to
the patient’s future access to care. Each concern so expressed will
receive a response and consideration will be given to appropriate corrective
action channeled through the Quality Management Committee, Patient Safety
Committee, and/or the Board of Directors as needed. Grievances will be
addressed within 30 days.
- Patients have a right to be treated regardless of race, color, creed, gender
or national origin. Requirements for patients’ use of the Key-Whitman
Surgery Center are based solely on the medical needs of the patient without
regard to race, color, creed, or national origin. All persons having occasion
either to refer patients for admission or recommend the Key-Whitman Surgery
Center must do so without regard or the patient’s race, color, creed,
gender or national origin.
- Patients have the right to change providers if qualified providers are
available. The patient must make request known immediately so an arrangement
for rescheduling can be made if necessary.
Patients have a right to file any complaints with the Department of State
Health Services Facility Licensing Group, 1100 West 49th Street, Austin,
Texas 78756 1-800-973-OO22. They also file complaints with Medicare by
using the website for the Ombudsman:http://www.medicare.gov/Ombudsman/resources.asp or they may simply call 1-800-Medicare for help. In addition, our patients
may also contact AAAHC to report any grievances, as we are accredited
through this agency: AAAHC 5250 Old Orchard Road, Suite 200, Skokie, IL
The patient and/or his family members have the following responsibilities
to the Key- Whitman Surgery Center in order to assure the best possible
results of surgical intervention:
- The patient has the responsibility to provide accurate and complete information
about present chief complaints, allergies and reactions, illnesses, hospitalizations,
medications and dosages, and other matters relating to their health. This
includes presenting advanced directives to staff prior to surgery or treatment.
- The patient has the responsibility to report unexpected changes in condition
to the responsible practitioner. Also, the patient should express concern
regarding inability to comply with a planned course of treatment, and
every effort should be made to adapt the treatment plan to the patient’s
specific needs and limitations.
- The patient is responsible for requesting additional information or voicing
any concern either prior to the day of surgery or while in the preoperative
area prior to anesthesia.
- The patient is responsible for requesting any information regarding their
physician’s credentials and/or malpractice coverage. Physicians
with no malpractice coverage are not granted privileges in this facility.
- The patient is responsible for reporting clear comprehension of a contemplated
course of action and what is expected of him/her and is responsible for
following the treatment plan that is developed with the health care provider.
- The patient is responsible for keeping appointments and, when unable to
do so for any reason, notifying us at 214-754-0000 or 800-442-5330 or
- The patient is responsible for their own actions if refusing treatment
or not following the practitioner’s instructions. Noncompliance
with the proposed course of treatment may lead to further complications
- The patient is responsible for following all preoperative instructions,
and for leaving valuables at home and is responsible for providing a responsible
adult to transport him or her home from the facility after surgery/treatment.
- The patient is responsible for being respectful and considerate of the
rights of other patients and Key-Whitman Surgery Center personnel and
for assisting in the control of noise and distractions, as well as being
respectful of property of others, including the facility.
- The patient is responsible for adhering to and assisting in the enforcement
of the no smoking policy throughout the building.
- Patients can access all services available using our website, www.keywhitman.com
or merely by asking for the information. It is the patient’s responsibility
to ask any questions on information they need clarified.
- Fees for services will be addressed with each patient before surgery. It
is the patient’s responsibility to make payment prior to surgery
for what is owed out of pocket. The patient is responsible for all expenses
not covered by the insurance company, which will be completely assessed
after insurance is billed.
- Patients have the responsibility to inquire about any questions they have
after hours at our emergency number located on all post-op instructions
and also accessible by the regular phone number.