Discovering that Key-Whitman Eye Center was on the VA’s approved
list of outside providers for cataract surgery came as a welcome relief
to Army veteran David Fincher. The VA initially referred him to another
eye center on the list, but Fincher had an uneasy feeling during his initial
“The staff couldn’t answer any questions I had, even mundane
questions, which was very frustrating. In my life, on more than one occasion
my intuition has saved my life. And I thought, before I’m going
to let someone operate on my eyes, I want to be very sure that I’m
confident in their abilities,” Fincher says.
An A+ BBB rating drew Fincher to Key-Whitman
When Fincher’s intuition kicked in, he decided to do some research.
He checked the Better Business Bureau’s (BBB’s) reviews for
the initial eye center and found the company’s rating was low. Then
he came across the BBB’s reviews for Key-Whitman.
“I called the BBB, and they told me Key-Whitman had an A+ rating
with the BBB, and that Dr. Jeffrey Whitman was one of the best eye doctor’s
west of the Mississippi. They went on and on. So I called the VA’s
Choice program, and they told me Key-Whitman was on the list. I canceled
my surgery with the other center, came here, and based on my experience,
I would recommend Key-Whitman without hesitation,” Fincher says.
Patient David Fincher says he would recommend Key-Whitman to the men who
served with him when he was a sergeant in the infantry.
At Key-Whitman, caring for veterans’ eye health is a top priority
Key-Whitman President and Chief Surgeon Jeffrey Whitman, “Every Key-Whitman team member considers it a privilege to serve
the veterans who walk through our doors. We are 100 percent committed
to helping veterans get access to the best eye care available while ensuring
their journey with us runs smoothly.”
Fincher’s experience at Key-Whitman echoes Dr. Whitman’s sentiments.
As he explains, “Everyone on the staff seems so happy to be here
and the hand off from one team to the next is seamless. When I have a
question, they are able to answer it. Everything runs with military precision
here. They don’t waste your time, but you don’t feel rushed.”
Fincher was also grateful for the staff’s thoroughness and expertise
during his pre-operative eye exam. “During my exam they discovered
I had glaucoma, something the other center didn’t find. So when I had my
cataract surgery, the eye surgeon was also able to implant stents in my eyes to lower intraocular
eye pressure. Now I don’t have to deal with the glaucoma eye drops,
ointments and eye discomfort, because the Key-Whitman team found the issue
and addressed it during surgery,” Fincher says.
Check out this past post on iStent, the world's tiniest medical device,
to learn more about an alternative treatment for glaucoma during cataract surgery.
Better eyesight at 70 than 7 years old
Ever since he was a child, Fincher has always had poor eyesight. “I’ve
worn contacts for over 40 years and tolerated them pretty well, but it’s
nothing like after cataract surgery. It’s one of the huge advantages
of being 70 years old, I have better eyesight now than I had at 7 years
old,” Fincher says.
Fincher explains how cataract surgery has been a revelation to him, and
he can see better than he could as a child.
The Key-Whitman five-point difference for veterans
Following cataract surgery, Army veteran David Fincher recommends Key-Whitman
Eye Center to other veteran’s who need the procedure. Here’s why:
1. VA-approved eye care provider.
According to Key-Whitman Director of Patient Accounting Matthew Chapman,
“When Dallas-area veterans needing cataract surgery face long wait
times or a VA facility isn’t conveniently located near their home,
the VA of North Texas allows veterans to seek care outside of the VA.
Key-Whitman is one of those providers.”
2. Friendly, professional, knowledgeable staff.
“When I came to Key-Whitman, it was 180 degrees different than the
other place, and I could feel it when I walked in the door. Everybody
was very professional but also friendly, and any questions I had were
answered very competently. They always asked if I was satisfied and said
if I needed to talk to my eye doctor they would have him come speak with
me,” Fincher says.
3. Convenient, “one-stop shop” with state-of-the-art surgical center.
Fincher was also pleased that his exams and cataract surgery all took place
under one roof. As he explains, “It was so convenient to be able
to come to one location, and the facilities and equipment here are great.”
4. Excellent reputation with BBB AND patients.
While Key-Whitman’s A+ BBB rating initially grabbed Fincher’s
attention, he heard plenty of positive feedback from friends who had cataract
surgery at Key-Whitman, too. “Of my friends who have had eye problems,
it’s not a secret. Key-Whitman is very well known and has an excellent
reputation. This wasn’t something I had to mine for gold to find,”
5. Full service and hands-on.
As a cataract surgery patient at Key-Whitman, veterans can rely on the
staff to walk them through the process so they know what to expect. Patients
can also feel confident that the Key-Whitman team will make sure they
get any related medications they need and work with insurance companies
to verify coverage.
Fincher appreciated how proactive Key-Whitman’s insurance specialists
were in clearing him for his stent procedure to
treat glaucoma. Says Fincher, “After finding my glaucoma, they contacted my insurance
company through the VA and explained why it was important for me to have
the stent procedure at that time. Fortunately, they were able to clear
me for the procedure. Once again my intuition was right, I knew I picked
the right place.”
Preparing for cataract surgery? Check out our cataract surgery checklist here.
Want to learn more about cataract surgery options at Key-Whitman?
Our patient care representatives are here to help! We can answer initial
questions by phone and schedule your consultation with a Key-Whitman eye
doctor in Dallas, North Dallas, North Arlington, South Arlington, Plano
To speak with a friendly representative or schedule an appointment,
(972) 905-9128 or feel free to set up an appointment online.
ABOUT DR. WHITMAN
Jeffrey Whitman, M.D., is a nationally renowned eye surgeon, board certified
by the American Board of Ophthalmology. He has been the President and
Chief Surgeon of Key-Whitman Eye Centers in Dallas since 1996 and is currently
President of the Outpatient Ophthalmic Surgery Society. Dr. Whitman is
a frequent participant in clinical trials and is known as a respected
researcher, innovator and leader in refractive cataract surgery, LASIK
eye surgery and for his extensive experience implanting high-technology
lenses. He is frequently called upon to serve on the boards of local and
national medical associations and organizations. Dr. Whitman and his wife
reside in Dallas and enjoy fitness, playing tennis, snow skiing and traveling.
Photo Source: Adobe Stock